bg55 Privacy Policy — Your Information Is Protected

1 Introduction

bg55 is a safe and reliable online betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how bg55 ("we", "our", or "platform") collects, uses, stores, and where necessary shares your personal information with third parties.

This Policy applies to everyone who uses bg55's website and services. By accessing the site or creating an account, you are considered to have accepted the terms of this Policy. If you do not agree with any term, please refrain from using our platform.

This Policy may be updated from time to time. If there are significant changes, we will notify you via your registered email. The latest effective version will always be available on this page.

2 What Information We Collect

bg55 collects two types of information to provide its services — information provided directly by the user, and information collected automatically.

2.1 Information Provided Directly

The information you provide during account registration and management may include:

Full name and date of birth (for age verification)
Email address and contact details
Mobile number (for bKash, Nagad, or Rocket verification)
National ID or passport details (for identity verification)
Financial information — such as bKash or Nagad account numbers, bank account details
What you write in support tickets or during communication

2.2 Automatically Collected Information

When you use bg55, certain information is collected automatically:

IP address and device type
Browser type and version
Your activity and usage patterns on the platform
Login and logout times and dates
Information obtained from cookies and similar tracking technologies
Referral source (which page you came from to reach the site)

2.3 Information Received from Third Parties

For identity verification, fraud prevention, or payment processing, we may also receive information from our approved third-party service providers.

3 How We Use Your Information

bg55 uses the information it collects for the following purposes:

3.1 Providing and Managing Services

To create, verify, and manage your account
To process deposits, withdrawals, and transactions
To provide betting, gaming, and other platform services
To manage bonuses, promotions, and VIP benefits

3.2 Security and Compliance

To detect and prevent fraud, money laundering, and other illegal activities
To verify user age (to confirm 21+)
To implement responsible gaming policies
To comply with applicable laws and regulations

3.3 Communication and Support

To provide support via live chat and email
To send important account-related notifications
To inform you about changes to this Policy or the terms and conditions

3.4 Service Improvement

To conduct analysis for improving user experience
To identify and resolve technical issues on the platform
To test new features and services

4 Information Sharing Policy

bg55 never sells your personal information. However, in certain circumstances, information may be shared with the following parties:

4.1 Service Provider Partners

We work with trusted third-party partners for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical infrastructure management. These partners will receive only the minimum information necessary and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information under a court order, government directive, or applicable law. In such cases, we will make every effort to notify you in advance, unless prohibited by law.

4.3 Fraud Prevention

Information may be shared with relevant authorities to detect fraud, money laundering, or other illegal activities.

4.4 Business Changes

In the event of a significant change to bg55's business structure, such as a merger or acquisition, user information may be transferred to the new entity. However, the new controlling party will also be required to uphold the standards of this Privacy Policy.

5 Cookies and Tracking Technologies

bg55 uses cookies and similar technologies to ensure a smooth and personalised experience.

5.1 Essential Cookies

These cookies are essential for the platform's basic functions. They are used to maintain login sessions, manage security tokens, and save your preferences. Disabling these cookies will prevent many features of the site from working.

5.2 Analytics Cookies

We use analytics tools to improve the quality of our services. This information is generally collected in aggregated and anonymous form and is not used to identify any individual.

5.3 Cookie Controls

You can accept, reject, or delete cookies through your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.

6 Data Security Measures

bg55 follows industry-leading technical and administrative measures to protect your information.

SSL Encryption: All data exchanged between your browser and our servers is secured through SSL/TLS encryption.
Data-level Encryption: Sensitive information such as passwords and financial data is stored in encrypted form in our database.
Access Controls: Only authorised staff can access your information, and only when specifically required.
Regular Security Reviews: We regularly audit the security of our systems and processes.
Staff Training: All our staff receive regular training on data protection.

Even so, it is not possible to guarantee that data transmitted over the internet is completely secure. Despite our best efforts, residual risks cannot be entirely eliminated.

7 Data Retention Period

bg55 retains your personal information for as long as your account is active or as needed to provide services. After account closure, information may be retained for the following reasons:

To meet legal obligations (for example, records of financial transactions)
For dispute resolution and contract enforcement
For fraud prevention and security purposes
To maintain self-exclusion records under responsible gaming policy

Once the required period has passed, we securely delete or anonymise your information.

8 Your Rights

As a user of bg55, you have the following rights over your own information:

8.1 Right to Know

You have the right to know what information we have collected about you and how it is being used. You can contact our support team to request a copy of this information.

8.2 Right to Correction

If any information stored about you is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or via the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be retained due to legal obligations or unresolved transactions.

8.4 Right to Object to Processing

You may object to the use of your information for certain purposes, particularly in the case of marketing communications.

8.5 Exercising Your Rights

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible. In some cases, we may ask for additional information to verify your identity.

9 Protection of Minors

bg55 strictly does not permit anyone under the age of 21 to use the platform. We do not knowingly collect personal information from any minor. Age is verified during account registration and confirmed through ID documents where necessary.

If we become aware that any user is under the age of 21, that account will be immediately closed and any collected information will be deleted.

10 Third-Party Services and Links

bg55's platform may include content from game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, etc.). These third parties have their own privacy policies, and their collection and use of information is entirely governed by their own policies. We are not responsible for the data protection practices of third parties.

Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies. When making a payment, you are also bound by their policies.

11 Changes to This Policy

bg55 reserves the right to update or change this Privacy Policy at any time. In the event of significant changes, we will:

Publish the updated policy on this page
Notify registered users via email
Display a notification when you log in to the platform

Continued use of the platform after any changes will be taken as acceptance of the new policy. We therefore encourage you to review this page regularly.

12 Contact Us

If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us. Our data protection team is available seven days a week, twenty-four hours a day.

Live Chat — support available 24/7 in Bengali and English
Email: [email protected]

We give the highest priority to your privacy-related requests. After verifying your identity, we will fulfil your request as quickly as possible.

bg55's Privacy Policy